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OUTREACH HELPDESK
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General Course Questions
Q. Where do I go to log in to my course(s)?
A. If you are taking an ANGEL course you will need to go to the
ANGEL log-in site. To access all other courses you will
need to go to the World Campus log-in site at the
Course Finder.
Q. I have just registered, but I am unable to access my course(s). What
do I do?
A. Please allow us at least 1-4 business days from confirmation of
enrollment to fully process your information. If you have any questions or concerns, please
contact us.
Q. The semester starts soon. When will I be able to access my
course(s)?
A. Most courses will not start until the morning of the scheduled course
start date. If you are unsure when your course start date is, please
contact us.
Q. Why aren't my course(s) listed when I log in to my course site?
A. There can be multiple reasons you are unable to see your courses
listed when you log in to either ANGEL or the World Campus, including the following:
- You are trying to access your courses before the scheduled course start date.
- If you are logging in to ANGEL and don't see your
course listed, it is possible that the course in question is not an ANGEL course. Try going to the
World Campus Course Finder and
logging in to see if your course is listed there.
- If you are logging in to the World Campus
Course Finder and
don't see your course(s) listed, it is possible that the course in question is an ANGEL course. Try
logging in to ANGEL to see if your course is listed
there.
- If you have just registered, it is possible that your information has not been fully processed.
Please allow 1-4 business days for us to fully process your enrollment information.
If you are still experiencing difficulties after trying some of the suggestions listed above, please
contact us.
Q. Where can I find tutorials for ANGEL?
A. You can access a wealth of information by going to the
ANGEL homepage and clicking on the "Help" link on the left
side of the page. You will be taken to the ANGEL Help and Information Guide. Click on "Student
Documentation" to view the tutorials.
Q. What are the system requirements for ANGEL?
A. You can view the current system requirements by going to the
ANGEL homepage and clicking on the "Help" link. You will be
taken to the ANGEL Help and Information Guide. Click on the "Recommended Browsers and Computers" link under
the Technical Needs section. You can also diagnose your computer to see if it is optimized for ANGEL by
clicking on the "Diagnosis Page to Test if Your Computer is Optimized for ANGEL" link.
Q. Why can't I upload a file to my ANGEL course mail/message board/drop
box?
A. Before uploading a file to an ANGEL message board, course mail, or
drop box, you must first save and close the file. Also, note that the names of files uploaded in ANGEL should
not contain any spaces or special characters such as #, $, %, &, etc. For instance, a file named "lesson1.doc"
should upload fine, whereas a file named "lesson#1.doc" or "lesson 1.doc" would not. Please note that use of
the underscore (e.g., lesson_1.doc) is acceptable. In many cases, files containing special characters in the
filename will not upload at all or, if uploaded, may not be viewable by your instructor and/or
classmates.
Q. Why can't I access my course reserve readings?
A. New World Campus students must first register with the University
Libraries before being able to access any online reserve reading materials. The registration form can be
found here. For
more information on Libraries resources pertaining to World Campus students,
please click here.
Q. Why do I get an "Access Denied" message when I try to access parts of
my course in ANGEL?
A. Most of the time, this is the result of the user not logging into the
system correctly. If you are taking an ANGEL course, it is recommended that you always log in to
ANGEL first. Do not bookmark or add your course page to your
favorites list. If you must bookmark or add a page to your favorites, please use the
ANGEL log-in page.
Q. I filled out my LIF (online lesson submission) form and clicked the
"Submit" button, but it didn't work, and now all of my answers have disappeared. What happened?
A. Unfortunately, if there are any problems with network connectivity or
problems with a submission form after you've clicked the "Submit" button, your work is gone. For this reason
we recommend that you type any lengthy answers to questions or message board postings in Microsoft Word
(or similar document editor) first, save the document, and then cut and paste the answers into the online
submission form. In this way, if a problem does occur with submission, you have a backup copy of your work.
If you have any questions about this process, please feel free to
contact us.
Q. When I click on some of the links from my course page, nothing happens.
Why?
A. Many of the links in World Campus courses open in a new window,
referred to as a pop-up window. If you have a pop-up blocker installed/enabled on your system (for example,
both the Google Toolbar and Yahoo! Companion have built in pop-up blockers), you will not be able to access
these links. While you are working in your course, disable the pop-up blocker. If you have any questions
about finding and disabling a pop-up blocker, please contact us.
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