OUTREACH HELPDESK

Welcome!

Welcome to the Outreach HelpDesk. We provide technical support to World Campus and Continuing Education students, prospective students, and faculty. Our mission is to ensure that you get the most out of your educational experience at Penn State.

To display all the pages under this website, you need a Penn State Access Account user ID, assigned to students and faculty, or a Friends of Penn State account, which you can acquire here.

If you already have a Penn State user ID, please click here to login to the HelpDesk website.

If you are affiliated with the Penn State World Campus or Penn State Continuing Education and cannot login or need immediate technical assistance, please call the HelpDesk at:

1-800-252-3592, option 4
or
1-814-865-0047

We are available by phone on weekdays from 8:00 a.m. until Midnight (EST) and on weekends from 10:00 a.m. until 7:00 p.m. (EST). When help is unavailable, please leave a detailed message, and one of our technicians will return your call as quickly as possible.

Announcements!

HelpDesk Closed for Independence Day

We will be closed Saturday, July 4th in observance of Independence day. We will resume our normal hours of operation on Sunday, July 5th.



Turning on the HTML Editor in Course Mail

In order to enable the HTML editor in course mail you will first want to access you Inbox within the Communicate Tab. In the upper righthand corner of the Inbox there is a link labeled "Preferences" . This will open up your course mail settings. The first option in the upper lefthand corner is Message Format which defaults to Plain Text. Choose HTML from the Message Format dropdown menu and click the Save button at the bottom. Now the HTML editor will be enabled within course mail.